Citi Card Credit Card Numbers Stolen!
By Dy Phan on Friday, June 8, 2007 - 11:50 am
Category Debt, Credit Cards | 12,829 Views |
(3 votes, average: 5 out of 5)
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Just a notice out to all members of the CitiCard AAdvantage Credit Card. I checked my balance online this morning and received this note:
A review of this account has shown recent high- risk activity. Please contact our Customer Service Unit at 1-800-950-5114.PHAN,DY XXXX-XXXX-XXXX-XXXX Important Security Message: Account Online AccessYour access to Account Online has been temporarily restricted because your account may be at risk for unauthorized use.To protect your account, we have issued you a new Citi card. When it arrives, call the toll-free phone number on the attached sticker immediately. We will activate your new card account number and close your old number at the same time. Inform all authorized users and service providers who automatically bill your account of the new number. Then sign on to Account Online and register your new account number for full access.Until then, making payments online, changing account information such as address, and using the Secure Message feature within Account Online will be disabled. For assistance with these activities, call Customer Service at 1-800-950-5114.Remember: When your new card arrives, activate it immediately. Then sign on to Account Online and register your new account number for full access. If you do not reply by the date on the top of the card carrier, your new number will remain inactive and your old number will be closed.We regret any inconvenience this may cause. Be assured that Citi Cards is committed to safeguarding the security of our customers’ accounts.Note: The situation that resulted in risk to your account is under investigation by law enforcement agencies and we are unable to disclose specific information on this case.
I called Citi Card and they told me (not verbatim), “a third party had stolen millions of credit cards and that they were going to cancel the current cards and reissue new ones to its customers. The customer service representative was pretty uninformed otherwise, so I couldn’t get more information. I also haven’t been able to find any news stories and am not sure if this affects other Citi Card credit cards or if the issue is just with the AAdvantage card.
Check your statements and accounts if you own a Citi Card credit card!
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Just to chim in with a me too. Boston area, and Platinum Select card. They indicated that you’d be able to view the unbilled activity online after you receive your new card and activate it. For liability reasons they won’t release the ID of the merchant that lost the information. However, if there are maybe 3 or 4 other people that chime in, we could each generate a list of merchants from the past 2 years of transactions on our cards and intersect the lists and see who falls out.
James McIninch | Jun 22, 2007 | Reply
Me too. Raleigh NC area, student MTV Citi card.
Erin D | Aug 10, 2007 | Reply
Austin,TX. AAdvantage card. I was just notified yesterday.
Marie | Aug 31, 2007 | Reply
Thanks for this info. This lets me know that when Citibank says this it is not a scam.
Lydia | Sep 27, 2007 | Reply
AAdvantage card for me, except I wasn’t notified. I only found out because someone in Armenia is using my card to go shopping!
Amy | Sep 28, 2007 | Reply
It’s not just AAdvantage cards. I have received 2 new Citicards this month with a similar warning. I still can’t find any relevant news on this. Why is this not a big story? I am trying to decide whether to validate the new cards or just close the account. If Citi can’t keep the card numbers secure, I can go elsewhere.
Chris | Sep 29, 2007 | Reply
By the way, my two cards are separate business and personal cards. About the only common merchant on these accounts is GoDaddy. Did everyone here buy something on GoDaddy.com? Probably not. I suspect that the leak started in Citicards itself.
Chris | Sep 29, 2007 | Reply
My mom is in Colorado and she’s a victim as well. She hasn’t used her card for a couple of years and it has been locked in a safe since. Sounds like they are being a pain in the ass about the charges that are now showing up, too.
She has never bought anything on GoDaddy.
Michelle | Jun 13, 2008 | Reply